Refunds & Returns

PLUUSH CARE

Returns & Refunds

We want you to feel confident trying Pluush. If something is not right, our support team is here to help.

30-Day Return Window

You may request a return within 30 days of delivery. To begin a return, please contact our support team with your order number.

Return Condition

Returned items should be in good condition and include the original packaging, accessories and charging cable where possible.

Refund Processing

Once your return has been received and inspected, your refund will be processed back to your original payment method. Please allow a few business days for your bank or payment provider to show the refund.

Damaged Or Incorrect Orders

If your order arrives damaged or incorrect, please contact us within 7 days of delivery with photos of the item and packaging so we can resolve it quickly.

Start A Return

Email us at:
support@pluush.shop